Your privacy is important to us at Active Flow Rehab. We are committed to protecting any personal information you share with us. This policy outlines, in plain English, how we handle your information.

What Information We Collect

When you contact us or use our services, we may collect details like your name, contact information (phone, email, address), and relevant health information. For example, on our referral or contact forms you might provide your email and a brief message. If you become a client, we’ll record information about your health goals, session notes, and progress – always with your consent.

How We Use Your Information

We use your information solely to provide and improve our services to you. That means we might use your contact info to get in touch about appointments or send you requested information. Health details help us tailor your exercise program safely and effectively. If you’ve opted in to our mailing list, we may send occasional updates or tips – but you can unsubscribe at any time. We do not sell or share your personal information with unrelated third parties for marketing.

Who Has Access

Your information is accessed only by the Active Flow Rehab team members who need it to do their job (for instance, our exercise physiologist sees your health notes; our admin might have your contact info for scheduling). All team members are bound by confidentiality. We may share relevant information with other healthcare providers only with your permission – for example, sending a progress report to your GP or support coordinator if you agree.

Data Security

We take reasonable measures to protect your data. Digital records are stored securely (password-protected systems), and any paper forms are kept in a locked cabinet. We follow industry best practices to prevent unauthorised access. However, if there is ever a breach of your personal data, we will inform you and take steps to address it promptly.

Your Rights

You have the right to know what information we have about you. You can request access to your records or ask us to correct any inaccuracies. If at any point you want us to delete your personal data from our records (and it’s feasible within legal requirements), just let us know. We’re here to respect your wishes.

Website Privacy

When you visit our website, some non-identifiable information (like browser type or pages visited) may be collected via cookies or analytics tools, to help us improve the site. You can disable cookies in your browser if you prefer. If our site contains links to external websites, please note we aren’t responsible for the privacy practices of those other sites.

Contact Us

If you have any questions or concerns about your privacy, or if you’d like to update or remove any of your information with us, please contact us at ankush@activeflowrehab.com.au or 1300 793 356.

We take privacy seriously and will do our best to address your needs.

(This privacy policy is provided as a simple overview. A more detailed policy can be provided upon request. By using our services or website, you consent to the terms above.)